Refund & Returns Policy

At Marche, we want you to shop with confidence. If something isn't right, here's how our returns and refunds work.

Return Window

• You may request a return within 7 days of receiving your order. Once 7 days have passed, we're unable to offer a refund or exchange.
• Items must be unused and in the same condition you received them, with their original packaging.
• A receipt or proof of purchase is required to process any return.

Refunds

• Once we receive and inspect your returned item, we'll email you to confirm it has arrived.
• We'll then let you know whether your refund has been approved or declined.
• Approved refunds are credited to your bank account or your original online payment method.

Offers & Bundles

• Items purchased as part of a special offer, discount, promotion, or bundle deal are non-refundable and non-exchangeable.
• Change-of-mind returns are not accepted on these orders.

Late or Missing Refunds

• If you haven't received your refund yet, please recheck your bank account first.
• Next, contact your bank or payment provider, as processing can take a few days.
• If you've done this and still haven't received it, email us at store@marche.pk.

Exchanges

• We replace items only if they're defective or damaged. To arrange a replacement for the same item, email store@marche.pk with photos of the product.
• Return shipping costs are the customer's responsibility and are non-refundable. If a refund is issued, the cost of return shipping may be deducted from it.
• Delivery time for an exchanged item may vary depending on your location.

Need Help?

For any questions about refunds or returns, contact us at store@marche.pk.